Artificial Intelligence and Automation Team

Beomseok Kim

Research Manager

Nina Turner

Research Manager, Worldwide Semiconductor Applications Forecaster

Ritu Jyoti

Group Vice President, Worldwide Artificial Intelligence and Automation Research Practice Global AI Research Lead

David Schubmehl

Research Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery

Hayley Sutherland

Research Manager, Conversational AI & Intelligent Knowledge Discovery

Maureen Fleming

Program VP, Worldwide Intelligent Process Automation Market Research and Advisory Service

Shari Lava

Research Director, Automation within the AI and Automation Group

Jennifer Hamel

Research Director, Analytics and Intelligent Automation Services

Neil Ward-Dutton

VP, AI and Intelligent Process Automation European Practices

Jack Vernon

Senior Research Analyst, European AI Systems

Mary Wardley

Program Vice President, Customer Care and CRM

Warren Shiau

Research Vice President, AI & Analytics

Jennifer Cooke

Research Director, Edge Strategies

Pietro Delai

Director, Enterprise, Latin America

Harish Dunakhe

Research Director, Software and Cloud, META IDC

Tim Grieser

Research Vice President, Enterprise System Management Software

Peter Rutten

Research Vice-President, Infrastructure Systems, Platforms and Technologies Group, Performance-Intensive Computing Solutions Global Research Lead

Shane Rau

Research Vice President, Computing Semiconductors

Jessie Danqing Cai

Associate Research Director

Yanxia Lu

Research Director

Nobuko Iisaka

Research Manager, Software & Security, IDC Japan

New Research


By:  Andrew Gens,
Ritu Jyoti
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This IDC Market Glance provides a look at the current makeup of artificial intelligence (AI) software in the metaverse. AI is rapidly accelerating the development of the metaverse. AI technologies such as machine learning, computer vision, ...
By: 
Mary Wardley
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This IDC Tech Buyer Presentation discusses how the agent experience (AX) is unique in being the central inbound role for delivering CX. As this presentation highlights, through survey responses from a variety of primary research initiatives...
By: 
Shane Rau
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This IDC study provides vendor market shares for the worldwide datacenter processing semiconductor market for 1Q22."The datacenter is the center of data processing for the entire internet," said Shane Rau, research vice president, Computing...
By: 
Swapnil Shende
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Rishu Sharma
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Jessie Danqing Cai
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Vinayaka Venkatesh
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This IDC Perspective provides IDC use case reports and shows how India organizations incorporate artificial intelligence (AI) to perform multiple business operations. Organizations in India leverage AI/machine learning (ML) technology to ac...
By: 
Tim Grieser
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Stephen Elliot
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This IDC study presents a 2022–2026 forecast for the IT operations management software market as of February 2022.According to Tim Grieser, research vice president, Enterprise System Management Software, "The worldwide IT operations managem...
By: 
Sharath Srinivasamurthy
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Roger Beharry Lall
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Pietro Delai
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Steve Charbonnier
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Claudia Medina
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By: 
Harish Dunakhe
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, Yotashe Thaver
IDC surveyed 458 CIOs and IT decision makers in 10 countries across the Middle East and North Africa (MENA) region in January 2022. The survey sought to understand how organizations across verticals are adopting and using emerging technolog...
By: 
Jessie Danqing Cai
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Maxine Wong
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Christopher Lee Marshall
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This IDC Presentation leverages data points for two surveys: IDC’s 2021 Future of Intelligence Survey and IDC’s 2022 Future Enterprise Resiliency and Spending Survey, Wave 3, to explore the importance of building a data culture.
By: 
Beomseok Kim
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본 보고서에서는 2021년 국내 다양한 산업에서 지능형 프로세스 자동화 (IPA) 내 로봇 프로세스 자동화 (RPA)와 관련된 자동화 솔루션을 적용하여 변화된 업무의 변화와 각 특징에 대해 고민해본다. 기업에서 자동화 솔루션을 도입하는 결정적인 요인으로는 업무 생산성 및 운영 효율성을 향상 외에도 전반적인 IT 혁신과 고객 경험 강화를 기대하는 수요가 늘어난 것으로 분석된다. 한국 IDC에서는 성공적으로 자동화 분석 도구를 도...
By: 
Rick Villars
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Robert Parker
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Gard Little
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Ritu Jyoti
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Matthew Eastwood
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IBM's earnings release for 2Q 2022 reported revenue of $15.5 billion, representing Y/Y growth of 9% (16% at constant currency). This document will use growth in constant currency unless otherwise noted, but the strong appreciation of the US...

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