TECH SUPPLIER Jun 2022 - IDC Survey - Doc # US147890021

Sustainability in Retail: Initiatives, Drivers, Challenges, and Investment Focus


Jordan K. Speer
On-line Presentation


This IDC Survey is designed to provide insight into the goals, challenges, and benefits of sustainability initiatives for retailers; where their focus is for sustainability initiatives; how considerations for sustainability impact decisions relative to technology implementations; which technologies and types of providers are viewed as providing the most benefit to enabling sustainability; and what levels of investment are expected in sustainability-related technologies.

The survey addressed sustainability specifically through eight dimensions:

  • Scope 1 and 2 — GHG emissions/energy management
  • Scope 3 — GHG emissions/energy management
  • Water and wastewater management
  • Customer privacy and data security
  • Product quality and safety/selling practices and product labeling
  • Employee experience/DEI
  • Employee health and safety
  • Product design and life-cycle management/waste and hazardous materials management

One of the encouraging findings of this survey is that "improving operational efficiency and costs" is the number 1 factor driving retailers' sustainability initiatives. That is significant because it demonstrates an understanding that sustainability isn't only an add-on. It is about running a business more responsibly and less wastefully. Philosophically, it shows an understanding that sustainability is just good business and that it is becoming integrated into how everything is done — a habit, one might say.


  • 26 slides

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