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Apr 2016 - IDC MarketScape - Doc # US40145616

IDC MarketScape: Worldwide Customer Care and Billing Software in Competitive Unbundled Energy Markets 2016 Vendor Assessment

By: Roberta BiglianiVice President, IDC Energy Insights, IDC Government Insights and IDC Health Insights, Jean-Fran├žois SegalottoResearch Manager, EMEA, Gaia GallottiResearch Manager, EMEA

Abstract

This IDC Energy Insights study evaluates providers of CC&B software to utilities operating in unbundled competitive markets by leveraging the IDC MarketScape vendor assessment tool. It analyzes the vendors' capabilities, strategies, and comparative success in the marketplace. It looks at how their products and services will evolve, and it provides metrics and context to utilities evaluating potential technology partners in this application area. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.

"The market for CC&B systems has matured significantly, and energy suppliers have a much wider pool of vendors they can look at in this area compared with just a few years ago," said Jean-Fran├žois Segalotto, senior research analyst, IDC Energy Insights. "Increasingly feature-rich, open, and integrated CC&B systems can support utilities at incremental stages of digital maturity as they design their customers' experience and reengineer their back-office processes to reduce cost to serve."


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