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Mar 2016 - IDC Survey - Doc # US40149816

Professional Services for Digital Transformation: End-User Spending Survey

Authors: Gard Little, Rebecca Segal
Abstract

This IDC Survey describes the spending intentions of IT and –line-of-business buyers that are using external service providers to assist with digital transformation. Respondents were given the definition of digital transformation as the possibility of people or business process change based on the convergence of mobile devices, cloud services, social technologies, and Big Data. The worldwide sample size of over 300 respondents included participants from the United States, the United Kingdom, France, Germany, China (including Hong Kong), Singapore, and Australia. Key findings relate to the business drivers for digital transformation, including differences between IT and line-of-business respondents, plus the outsized importance of cloud, preferences for different kinds of help across the services life cycle as well as preferences about what parts of a digital transformation should be kept in-house.

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