TECH SUPPLIER Dec 2022 - IDC Survey Spotlight - Doc # US40172515

How Retailers Are Successfully Mitigating IT Skills Gaps


Leslie Hand

This IDC Survey Spotlight highlights current trends in retail to fill IT hiring gaps caused by workforce attrition and successful mitigation strategies. Filling positions with the right talent or upskilling workers is imperative, given the magnitude of change underway. The ability to innovate is impacted most as a result of IT staffing challenges (see IDC's Future Enterprise Resiliency and Spending Survey, Wave 6, July 2022, n = 816; n = 95 retail).

"Retailers have embraced the need to continue hiring contract labor but also to address internal IT workforce needs by having flexible workplace policies and by investing in internal knowledge management/information sharing, communication, and automation technologies to address employee staffing gaps," says Leslie Hand, group vice president, IDC Retail Insights. "Career development paths and learning, workplace flexibility, and compensation are the keys to IT employee retention."


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