This IDC study describes the IDC MaturityScape for print and document management. It provides a framework for executive leadership and IT, operations, and procurement managers to identify the stages, critical measures, outcomes, and actions required for organizations to evaluate and evolve their print and document management competency and strategy. We also provide guidance for organizations of all sizes interested in advancing along the five maturity stages of the framework to maximize benefits derived from PDM.
IDC's PDM maturity model supports organizations interested in understanding the strategic impact that a print and document management initiative can have on their enterprise. It can be used by organizations that undertake to manage print and document infrastructure and workflows internally as well as those that decide to outsource this task to a third-party outsourced document services provider.
"The IDC MaturityScape for print and document management enables organizations to assess their print and document management competency throughout the organization, use the baseline to define short- and long-term goals, and make decisions regarding staff, technology investments, and engagements with managed print services providers," said Holly Muscolino, research vice president, Document Solutions. "This model can help uncover maturity gaps among business units, thereby providing a framework for all the stakeholders to collaborate to advance the organization toward a common goal."