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May 2016 - Market Share - Doc # US40698716

Worldwide Problem Management Software Market Shares, 2015: Problem Management Evolves to Enable the Delivery of IT as a Service

Authors: Robert Young, David Laing

Abstract

This IDC study provides a competitive analysis of the worldwide problem management software market in calendar year 2015. The study includes worldwide market revenue and growth rate for the total market in 2015 as well as vendor revenue, market shares, and growth rates of the leading vendors. A three-year history showing vendor revenue data and trends for 2013–2015 is also provided.

"The problem management software market continues to be impacted by the growing acceptance of cloud and mobility initiatives in the enterprise," comments Robert Young, research director, IT Service Management and Client Virtualization Software. "As many IT service and support organizations seek to transition themselves from tactical firefighters to strategic business enablers, savvy IT leaders are increasingly seeking problem management solutions that offer advanced workflow automation, mobile self-service, and collaboration capabilities, accessible across varying device types."

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