This IDC study describes the IDC MaturityScape for operating model digital transformation in the retail supply chain. It identifies the stages, dimensions, outcomes, and actions required for business executives to integrate digital business technologies into their future operating models.
According to Victoria Brown, senior research analyst, IDC Retail Insights, "For those retailers that digitally transform operations, making the up-front investment in their organization from a technology, process, and people perspective, the rewards start with maintaining competiveness to thriving amid the retail of the future. By connecting their people, processes, and technology, with a single view of the truth throughout their supply chain, retailers will reduce loss due to excess inventory, maintain more accurate and real-time information and communication, and improve overall bottom lines. The cultural change, timeline to transform, and resource expense may be daunting, but the long-term results will make it worth it when retailers see the increased customer satisfaction and margins."