This IDC study uses the IDC TechScape model to provide an assessment of both industry-specific and industry-agnostic technology adoption supporting the worldwide unified communications and collaboration (UC&C) market. The IDC TechScape is an evaluation model based on a comprehensive framework and a set of parameters that assess a technology's adoption progress relative to one another and to those factors expected to be most conducive to success in a given market over both the short term and the long term.
In breaking technologies into three major adoption categories — transformational, incremental, and opportunistic — the IDC TechScape aspires to provide IT buyers with an industry snapshot as to where specific technologies lie today relative to current industry best practices. In addition, the IDC TechScape identifies technologies likely to become best practices in the future as well as their current state of adoption maturity relative to each other. Within our discussions of individual technologies, we also identify our analyst's best opinions regarding key momentum factors, highlighted as IDC TechScape Dials in which we rate technologies based on adoption speed, risk, and market buzz.
"This is valuable IDC research. In addition to being end-user focused for CIOs and IT buyers, this IDC TechScape updates and highlights pertinent UC&C technologies in the market today that organizations should be thinking about or already have deployed in their environments. It provides practical insights and guidance for buyers," states Rich Costello, IDC's senior research analyst, Unified Communications and Collaboration.
Collaborative applications, Enterprise IP telephony, Platform as a service, Social networking, Software as a service, Technology buyer, Unified communications and collaboration, Videoconferencing equipment, VoIP