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This IDC study presents forecasts of spending (customer expenditures) for the worldwide offshore IT services market for 2016–2021. This study includes advice to providers of IT services, an analysis of key market and industry trends by importing markets, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore IT Services Forecast, 2016–2020 (IDC #US40404616, May 2016).

This IDC study answers the following questions:

  • How is the model of offshore evolving?
  • What is the opportunity for offshore providers by importing geographic region?
  • Which assumptions are of sufficient importance that a change in the assumption would result in a change in the market forecasts?
  • What impact will developments in this market have on the players in the market?
  • What are the not-to-be-missed opportunities?

"The worldwide offshore IT services market is not only entering its mature stage but is also faced with multiple challenges ranging from substitute service options in the form of platforms (e.g., cloud) to geopolitical instability in developed markets, which are placing new pressures on international trade and use of foreign talent," said David Tapper, vice president for Outsourcing and Managed Cloud Services at IDC. "Success for offshore providers, and providers using offshore resources, will require investing more in platform-based service delivery, expanding business consulting capabilities to support clients in transforming into digital enterprises, and hedging against potential barriers resulting from developed markets' changes in trade and immigration policies."



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