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TECH BUYER Jun 2016 - IDC PlanScape - Doc # US41401916

IDC PlanScape: Balancing the IT Service Portfolio Life Cycle by "Leading in 3D"

By: Bill KeyworthVice President of Research, IT Operational Excellence, Robert MulthaupAdjunct Research Advisor


This IDC study discusses how the IT service portfolio identifies the dependencies and opportunities for all types of IT services (technical, business, customer facing, and ecosystem facing) that are critical to the achievement of the enterprise business strategy and the demands of digital transformation. IT's goal is to optimize the IT service portfolio for the enterprise's competitive advantage and other business outcomes driving the enterprise. Rather than limiting focus of the IT service portfolio to an inventory of planned, existing, and retired IT service assets, IDC recommends rationalizing each IT business service against the innovation and integration elements of Leading in 3D.

Bill Keyworth, VP of research for IDC, states, "The IT service portfolio succeeds when it addresses the 'product' life cycle of any IT service, which spans the initiation, planning, design, development, brokering, integration, management, enhancement, and retirement of all IT products and services."



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