This IDC study describes many different technologies available to support or run a retail supply chain. Not only does it recognize technologies that have been used for decades but also recognize tools that have only emerged in the past few months and years. It identifies the pros and cons to be weary of for business executives deciding which digital business technologies will benefit their future operating models. It also raises general awareness of technologies that are projected to transform retail supply chains as we know them.
According to Victoria Brown, senior research analyst, IDC Retail Insights, "For those retailers that digitally transform operations, making the up-front investment in their organization from a technology, process, and people perspective, they will maintain and elevate their competiveness to thriving amid the retail of the future. By staying relevant with technologies that are upgrading or changing the market, and connecting their people, processes, and technology, with a single view of the truth throughout their supply chain, retailers will reduce loss because of excess inventory, maintain more accurate and real-time information and communication, and improve overall bottom lines. The cultural change, timeline to transform, and resource expense may be daunting, but the long-term results will make it worth it when retailers see the increased customer satisfaction and margins."
IDC Retail Insights: Worldwide Retail Digital Supply Chain Strategies