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Nov 2016 - Perspective - Doc # US41920416

Perspective: Oracle OpenWorld 2016 — Customer Experience and Service in the Cloud

By: Heather Ashton

Abstract

This IDC Manufacturing Insights Perspective provides a summary and analysis of some of the updates and interactions pertaining to customer engagement at Oracle OpenWorld, held in San Francisco, California, in September 2016. During the event, Oracle reaffirmed its commitment to cloud and demonstrated how it is delivering capabilities across the customer and service life cycles for manufacturing companies.


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