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Sep 2017 - IDC MarketScape - Doc # US41931917

IDC MarketScape: Worldwide Salesforce Implementation Services 2017 Vendor Assessment

By: Gard LittleVice President, Global Services Markets and Trends, Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services

Abstract

This IDC study represents a vendor assessment of the Salesforce implementation ecosystem through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. This IDC MarketScape covers a variety of vendors participating in the Salesforce implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

"Our IDC MarketScape research shows that customers want a vendor that can balance the business knowledge and technical skills needed to deliver a successful Salesforce implementation," says Gard Little, research director, IT Consulting and Systems Integration Business Strategies at IDC.

"As Salesforce keeps adding new solutions to its portfolio, the implementation of Salesforce-based cloud solutions is becoming ever more complex. This and the top buyer priority of being able to achieve desired business outcomes indicate that the successful services vendors in the Salesforce implementation ecosystem must possess solid industry/business process knowledge along with wide-ranging technical expertise," says Ali Zaidi, research director, IT Consulting and Systems Integration Business Strategies at IDC.


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