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Abstract

This IDC Perspective summarizes some of IDC's key overall takeaways from the second World of Watson conference, which took place October 24–27 in Las Vegas, and how this conference is now indicative of the transformation of the cognitive/AI industry from research only to commercialization. It also provides a series of recommendations that CTOs and CIOs should be thinking about as they begin to incorporate cognitive/AI systems into their organizations.

According to Dave Schubmehl, research director and lead analyst for IDC's Cognitive Systems and Content Analytics research, "Intelligent applications based on cognitive computing, artificial intelligence, and deep learning are the next wave of technology transforming how consumers and enterprises work, learn, and play. The latest World of Watson conference demonstrated that the cognitive/AI industry is transforming from research only to commercialization, and IBM's Watson technologies have emerged as a series of commercially available products and services that are now ready for prime time. IDC recommends that organizations actively evaluate cognitive/AI tools like Watson Conversation for suitability and feasibility in areas such as customer service, product recommendations, and automated advisors."


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