This IDC study, written for CIOs and line-of-business executives responsible for procuring services and software, provides specific guidance to organizations that have the potential to benefit from RPA but have not yet made that decision. This study empowers readers to understand current RPA directions and how other organizations have implemented RPA to reduce costs, improve quality and efficiency, and continue to grow their business.
According to IDC Adjunct Research Advisor Dr. Ron Babin, "The use of robotic process automation is inevitable for any large organization. The questions are where to apply it and how to capture benefits. Organizations must identify opportunities and begin process automation trials to understand how it can reduce costs, allowing the organization to remain competitive with market challengers."