TECH BUYER Dec 2016 - IDC MaturityScape Benchmark - Doc # US41995316

IDC MaturityScape Benchmark: IT Metrics and KPIs in the United States, 2017

By: Bill KeyworthAdjunct Research Advisor, Suya XiongResearch Manager

Abstract

This IDC study presents the results of IDC's 2016 IT Measurement MaturityScape Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: IT Metrics and KPIs 1.0 (IDC #US41847516, October 2016). Together, these documents provide a comprehensive overview of IDC's IT measurement maturity model. This document enables organizations to:

  • Assess their current state and readiness to leverage IT metrics supporting digital transformation
  • Benchmark IT measurement maturity against the maturity level of their peers and business needs
  • Uncover IT measurement maturity gaps and identify areas in need of improvement to increase collaboration in achieving business transformation objectives

"With the acceleration of 3rd Platform and digital transformation initiatives, organizations are challenged to rethink their approach to measure IT effectiveness," says Bill Keyworth, vice president of Research, IT Executive Programs IT Operational Excellence. "It is essential to bridge IT performance metrics with business outcomes. IT organizations and their parent businesses that are leveraging IT metrics to achieve business effectiveness will soon separate themselves from their peers."


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