This IDC study provides an assessment of the leading SaaS and cloud-enabled PSA ERP software solutions and discusses what criteria are most important for companies to consider when selecting a PSA ERP system.
Mickey North Rizza, program vice president of IDC's Enterprise Applications and Digital Commerce, stated, "The SaaS and cloud-enabled PSA ERP market is fast becoming a requirement in the services economy. As companies move beyond goods manufacturing and add services, they need professional services automation as part of their ERP functionality. The services perspective is accelerating and now integrating more of the 3rd Platform of mobile, social, and big data/analytics and the innovation accelerators such as cognitive with machine learning, natural language processing, and advanced analytics on curated data sets. This means SaaS and cloud-enabled PSA ERP will continue rising in importance, aiding businesses on their DX journey."