Oct 2017 - IDC FutureScape - Doc # US42404617
IDC FutureScape: Worldwide Retail 2018 Predictions
By: Victoria BrownResearch Manager, Global Supply Chain Execution, Robert EastmanResearch Manager, Greg GirardProgram Director, Worldwide Omni-Channel Retail Analytics Strategies, Leslie HandVice President, IDC Retail Insights, Ivano OrtisVice President, IDC Financial Insights, IDC Manufacturing Insights, IDC Retail Insights, Giulio RaffaeleSenior Research Analyst, Andrea SangalliAssociate Research Director
This IDC study explores the mandate for adaptive retail — platforms, composable microservices-based applications, and integrated AI-enabled, augmented and connected experiences — for consumers in their stream of life and for associates in their individual roles and collaborative work processes. In 2018, retailers will accelerate technology investments, in response to market forces that have left retailers with no choice but to digitally transform (DX) business, process, and technology underpinnings to radically and continually adapt to consumer buying patterns.
Leslie Hand, vice president, IDC Retail Insights, stated, "Platforms with a digital core play a central role, but well-thought-out DX use cases will enable organizations to focus on executing against their customer experience objectives in stepwise fashion, staying agile, and adjusting on the fly to continue to serve the customer in their stream of life, above all. Attention to consumer need, customer journey patterns, and the ability to maintain customer loyalty by engaging the consumer continually in their context is the key to success."
IDC Retail Insights: Global Connected Supply Chain Execution and Fulfillment Strategies , IDC Retail Insights: Worldwide Retail Customer Experience and Commerce Strategies , IDC Retail Insights: Worldwide Retail Digital Supply Chain Strategies , IDC Retail Insights: Worldwide Retail Experiential Operations Strategies , IDC Retail Insights: Worldwide Retail Technology Strategies
Augmented and virtual reality, Cognitive/artificial intelligence, Customer relationship management applications, Digital transformation, Enterprise mobility, Internet of things, Marketing automation, Networking and connectivity devices, Technology buyer, eCommerce