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Mar 2018 - Market Perspective - Doc # US42628618

Extended Analysis of Worldwide and U.S. Contracts: A Look at Rolling Four-Quarter Deal Signings for Outsourcing-Managed Services Engagements, December 2017 YTD

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services, Xiao-Fei ZhangResearch Director, IDC Global Services Markets and Trends

Abstract

This IDC Market Perspective provides an overview analysis and assessment of outsourcing-managed services deals based on a rolling four-quarter view.

"Winning outsourcing-managed services deals is becoming more challenging as buyers are looking to make fundamental changes in their sourcing strategies not only in using more managed cloud services but also by getting support for managing a broader set of assets involving IoT-enabled technologies and devices," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Key factors for outsourcers and managed service providers in building opportunities in the IoT market for managed services involve branding managed services for IoT as technology agnostic, offering a full portfolio of services to support IoT environments, building partnership ecosystems to penetrate both commercial and consumer markets, focusing on both general commercial assets and utility-like assets for consumer environments, leveraging strengths as providers of managed services, and emphasizing the ability to drive value through analytics capabilities."


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