This IDC study is designed for business and IT executives who are responsible for procuring managed services to support digital needs (e.g., cloud, analytics, mobility, IoT, cognitive, and social media). This study presents the results of IDC's Managed Digital Services Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: Managed Digital Services 1.0 (IDC #US42546616, May 2017). Together, these market assessments provide a comprehensive view of IDC's maturity model for managed digital services. This document enables organizations to:
"U.S. firms have begun their journey in using managed digital services to support their organization's shift to using digital capabilities (e.g., cloud, mobile, social, IoT, analytics, and cognitive) to maintain competitive advantage and create greater differentiation," states David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Reaching the optimized stage of maturity will require organizations to make fundamental changes not just in how they utilize these services but also in their business operations in areas such as talent, organizational structure, and financing."
Application Development, Testing and Management Services , Customer Care and CRM , Finance and Accounting, BPaaS and Analytics Services , Global Sourcing Strategies , HR, Talent and Learning Strategies and Services , Managed Cloud Services