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Dec 2017 - IDC MarketScape - Doc # US42709817

IDC MarketScape: Worldwide Point-of-Sale Software in Large Enterprise Retail Apparel and Softlines 2017 Vendor Assessment

By: Robert EastmanResearch Manager

Abstract

This IDC study evaluates point-of-sale (POS) software vendors offering their solutions to large enterprise retail apparel and softlines retailers. The research examines how point-of-sale vendors are developing their solutions to respond to demanding omni-channel commerce requirements of retailers — and expectations of consumers. As the omni-channel ante goes up, to address the needs and wants of today's consumer, retailers are having to deploy point-of-sale solutions that can deliver the seamless, frictionless cross-channel customer experience that today's consumers expect. This IDC MarketScape assesses the vendor landscape by examining point-of-sale software vendors' capabilities against a broad list of omni-channel scenarios and capabilities in the areas of technical capabilities, integration, customer (record/engagement), product, transaction management, and fulfillment. This IDC MarketScape is one of a series of planned IDC MarketScapes for the apparel and softlines retail sector, with a follow-on document addressing midsize and SMB (small to midsize business) enterprise retail apparel and softlines retailers. Since there is not a strict segmentation of "large enterprise" and "midsize and SMB" enterprise point-of-sale vendors, IDC Retail Insights recommends that readers read both documents for a comprehensive view of the point-of-sale software vendors serving the retail apparel and softlines sector.

"Our research provides a comprehensive look at the point-of-sale software vendor landscape from a fresh perspective. With the omni-channel commerce retail environment changing so rapidly, to respond to the rapidly escalating expectations of consumers in this hypercompetitive industry, the point of sale continues to be the central nervous system for the store trying to deliver a differentiating, immersive customer experience," said Robert Eastman, research manager, IDC's Point of Sale (Worldwide Retail Technology Strategies service in IDC Retail Insights). "This research should serve to highlight the vendors with omni-channel commerce–enabled offerings in the apparel and softlines sector, and which vendors are leading in their POS innovation."


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