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TECH BUYER Aug 2017 - IDC MarketScape - Doc # US42962615

IDC MarketScape: Worldwide Server Support Services 2017 Vendor Assessment

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services

Abstract

This IDC study provides IDC's datacenter server hardware support services provider assessment of the worldwide server support services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this important but slow-growing market.

"IDC sees the hardware support services market as a very mature space, with little disparity between support providers," says Rob Brothers, program director for Hardware Support and Deploy Services at IDC. "All support providers have very good offerings and well-established practices; hence the separation between vendors is very small."


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