This IDC Market Perspective reviews examples of supplier solutions that comm. SPs are implementing to improve their competitiveness and appeal to enterprise customers. Customer experience improvements are a major area of ongoing work for communications SPs. More recently, digital transformation projects also include internal projects by comm. SPs to deliver better service offerings and become more efficient businesses.
"Enterprise investments in WAN strategies, network/application architectures, and customer insights illustrate the visibility gap that exists between communications SPs and their customers; however, comm. SPs are beginning to make key operational improvements based on technology investments," said Elisabeth Rainge, research vice president, Communications Service Provider Operations, IDC.