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Sep 2017 - IDC Survey - Doc # US43014817

U.S. SMB Vertical Market Profiles, 2017

By: Raymond BoggsProgram Vice President, Small and Medium Business Research

On-line Presentation


This IDC Survey presents the results of IDC's 2017 survey of U.S. small and medium-sized businesses (SMBs) with a specific focus on SMBs from 14 industries: agriculture/mining, construction, manufacturing, transportation/warehousing/utilities/communications, banking/finance/securities, insurance/real estate, architecture/engineering, healthcare and social assistance, education (private sector), wholesale trade, retail trade, other professional/technical/scientific services, other business services, and other consumer services/arts/entertainment/accommodations/food services.

Total company counts by industry are provided first after which top business objectives are examined. Agreement with different technology attitudes are then compared: the view that advanced technology is an important competitive differentiator and agreement that the internet has transformed internal business operations, Top IT spending priorities are compared across industries including upgrading/adding new PCs and improving network security/security management.

The share of current and planned IT spending on current operations versus innovation is then compared by industry, and the relative importance of IT staff versus line-of-business executives in guiding IT spending decisions is compared. The study concludes with a comparison of the share of millennials in senior management and the share of millennials in the total workforce by industry.

This study is based on IDC's U.S. SMB Survey, an annual survey of small and midsize companies. A total of 730 companies were surveyed in 1Q17 using an online instrument, with the sample divided roughly between small businesses (firms with <100 employees) and midsize businesses (firms with 100–999 employees). A total of 315 small businesses and 415 midsize firms completed the survey.


  • 25 slides

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