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Abstract

This IDC Financial Insights study presents the top 10 predictions for the financial services industries. Each prediction is shaped by a common set of key drivers that provides a planning tool for technology leaders and their line-of-business counterparts to use in their IT strategic planning efforts. The challenges of the industry today continue to be shaped by trying to match fintech innovations, meet customer expectations, and protect the brand while resources are scarce and regulatory burdens persist.

According to Marc DeCastro, research director, IDC Financial Insights, "The digital lifestyle of the customer has forever changed how financial institutions understand, build, interact, and deliver services while providing a true omni-experience. The predictions in this study are a culmination of the tenets of our research over the past few years. Innovation has reached the point of disruption for financial service firms of all sizes and geographic locations. Driving this growth are advances in platform solutions, open APIs and connected sourcing, artificial intelligence, IoT and robotics, and solutions aimed at improving risk exposure."


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