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Sep 2017 - Market Presentation - Doc # US43095317

IDC Market Glance: Customer Experience, 3Q17

Author: Alan Webber
Research Director, Digital Strategy & Customer Experience
On-line Presentation

Abstract

This IDC Market Glance provides a glance at the current makeup of the customer experience landscape, illustrates who some of the major players are, and depicts the segments and structure of the market.

Coverage

Subscriptions Covered

CMO Advisory Service , Customer Experience

Companies Covered

Teradata Corporation, Hootsuite Media Inc., Tech Mahindra Limited, TIBCO Software Inc., OpenText Corporation, Google Inc., Lithium Corporation., NetBase Solutions, Inc., Genesys Systems Inc, HUBSPOT, INC., CoreMedia Systems Inc., Continuum Inc., Attensity Group Inc, Appian Inc, KISSmetrics, Microsoft Corporation, Oracle Corporation, Vista Equity Partners Management, LLC, Experian plc, SAS Institute Inc., MaritzCX LLC, LucidWorks, Inc., Splunk Inc., Radius Intelligence, Inc., Informatica Corporation, Accenture plc, CA Technologies, Inc., Pitney Bowes Inc., HelloWorld, McKinsey & Company, CONFIRMIT AS, DXC Technology, CLARABRIDGE INC, Red Hat, Inc., PricewaterhouseCoopers LLP, Cisco Systems, Inc., Software AG, BAZAARVOICE, INC., EMC Corporation, Infosys Limited, Cognizant Technology Solutions Corporation, Deloitte, VIMEO, INC., SATMETRIX SYSTEMS, INC., SAP AG, Crimson Hexagon, Inc., Salesforce.com, Inc., Ernst & Young, Nice Holdings,Inc., IDEO Inc., ARICENT INC, Sitecore Corporation A/S., Amazon.com, Inc., Sapient Consulting Limited, MongoDB, Inc., Quark Software Inc, Sprinklr, Inc., Rapt Media, Inc., Zoho Corporation Pvt. Ltd., ACXIOM CORPORATION, Zendesk Inc., Qualtrics, Inc., Tata Consultancy Services Limited, MEDALLIA, INC., Bain & Company, Inc., GLOBANT SA, Dell Inc., Adobe Systems Incorporated, KPMG International, KOFAX, INC., SURVEY Marketing + Consulting GmbH & Co. KG, The Boston Consulting Group, Inc., BearingPoint B.V., IBM, Alteryx, Inc., Publicis Groupe SA, MindTree Limited, Jive Software, Pegasystems Inc., Verint Systems Inc.

Regions Covered

Worldwide

Topics Covered

Customer relationship management applications, Marketing operations, Sales operations