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Sep 2017 - Market Presentation - Doc # US43095317

IDC Market Glance: Customer Experience, 3Q17

By: Alan WebberResearch Director, Digital Strategy & Customer Experience

On-line Presentation


This IDC Market Glance provides a glance at the current makeup of the customer experience landscape, illustrates who some of the major players are, and depicts the segments and structure of the market.


Subscriptions Covered

CMO Advisory Service , Customer Experience

Companies Covered

Teradata Corporation, Cognizant Technology Solutions Corporation, Hootsuite Media Inc., Tech Mahindra Limited, TIBCO Software Inc., MongoDB Inc., OpenText Corporation, Google Inc., Lithium Corporation., NetBase Solutions, Inc., HubSpot Inc., CoreMedia Systems Inc., Continuum Inc., Attensity Group Inc, Genesys Telecommunications Laboratories, Inc., KISSmetrics, Microsoft Corporation, Oracle Corporation, Vista Equity Partners Management, LLC, Experian plc, SAS Institute Inc., MaritzCX LLC, LucidWorks, Inc., Splunk Inc., Radius Intelligence, Inc., Informatica Corporation, Accenture plc, CA Technologies, Inc., Pitney Bowes Inc., HelloWorld, McKinsey & Company, Confirmit AS, DXC Technology Co., Appian Corp., Clarabridge Inc., Red Hat, Inc., PricewaterhouseCoopers LLP, Cisco Systems, Inc., Software AG, Bazaarvoice Inc., Dell EMC, Infosys Limited, Deloitte, Vimeo Inc., SATMETRIX SYSTEMS, INC., SAP SE, Crimson Hexagon, Inc.,, Inc., Ernst & Young, Nice Holdings,Inc., IDEO Inc., ARICENT INC, Sitecore Corporation A/S,, Inc., Sapient Consulting Limited, Quark Software Inc, Sprinklr, Inc., Rapt Media, Inc., Zoho Corporation Pvt. Ltd., Acxiom Corporation, Zendesk Inc., Qualtrics, Inc., Tata Consultancy Services Limited, Medallia Inc., Bain & Company, Inc., GLOBANT SA, Dell Inc., BearingPoint, Adobe Systems Inc., KPMG International, Kofax Inc., SURVEY Marketing + Consulting GmbH & Co. KG, The Boston Consulting Group, Inc., IBM, Alteryx, Inc., Publicis Groupe SA, MindTree Limited, Jive Software, Pegasystems Inc., Verint Systems Inc.

Regions Covered


Topics Covered

Customer relationship management applications, Marketing operations, Sales operations

  • 7 slides

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