This IDC Market Glance on the retail future store presents a high-level view of the participants in each of the digitally transformed technology categories presented. The digital transformation (DX) of retail has redefined business processes and technology requirements. Outcome-driven innovation for the customer is driving retail technology investments — directly, indirectly, and collaboratively. Each retail subsegment has a list of technology providers in some categories that specifically excel at serving their needs. New (or evolved) categories include automated self-checkout, video analytics, and advanced payments. The retailer appetite for technology that facilitates continued innovation has come into sharp focus, and as a result, platforms, cloud-based capabilities, rich partner ecosystems/API-enabled offerings, and full-service providers are in high demand.
Leslie Hand, vice president, IDC Retail Insights, states, "Retailers are fully awake to the opportunity to transform the store into a multifaceted digital-physical service hub, tailored to each location and the locations' consumer's needs. The shopper journey will sometimes be fully automated and, at other times, partially automated. The retail employee experience will be digital, well informed, and timely, with AI-driven automation delivering value in every way possible."
Instagram Inc., Cegid Group, NVIDIA Corporation, Checkpoint Systems, Inc., SalePoint, Inc., Atos S.A., American Express Company, Nuance Communications, Inc., Alibaba Group Holding Limited, SML Group Limited, IMPINJ, INC., Google Inc., Deliv Inc., Shipt Inc., Swyft Media, 8x8 Inc., Kiosk Information Systems Inc, Microsoft Corporation, shopkick, Inc., KWI LLC, Facebook, Inc., Sony Corporation, DXC Technology Co., Micron Technology, Inc., NCR Corporation, United Parcel Service, Inc., Mi9 Retail Co., Nordic ID Oyj, Nedap N.V., Panasonic Corporation, Standard Cognition, Corp., Tata Communications Limited, OrderDynamics Corporation, Toshiba Corporation, Samsung, Posiflex Technology Inc., Marketo, Inc., Ruckus Networks, SAP SE, Elavon Inc., Hewlett Packard Enterprise, Autonumis Ltd, NEC Corporation, Radius8 Inc., HCL, HP Inc., GrubHub Inc., Adyen NV, Aptos Technology Inc., Motopia Limited, Snap Inc., Avery Dennison Corp., Displaydata Ltd, SES S.A., Dell Inc., Hitachi, Ltd., Ramp Corp., Diebold Inc., Adobe Systems Inc., RFID Global Solutions, Bixolon Co. Ltd., Zebra Technologies Corporation, Swirl Networks, Inc., Clarifai, Inc., Smartrac N.V., Direct Source, Inc, VeriFone Inc., Azkoyen S.A., Bettavend Ltd., Wipro Limited, Dunnhumby Limited, Magento Inc., Cognizant Technology Solutions Corporation, IMAGR Limited, Apple Inc., Grabango Co., AiFi Inc., Atlas Vending Group, Parabit Systems, Inc., Infor, Inc., Happy Returns, Inc., Magic Leap, Inc., JDA Software Group, Inc., CDM Trading Limited, PricewaterhouseCoopers LLP, NetSuite Inc., Apexis Inc, Alipay.com Co., Ltd., Android, Inc., AIR MILES International Trading, B.V, Clover Holdings Limited, Instacart Inc., Mad Street Den Systems Pvt Ltd, Genesys Telecommunications Laboratories, Inc., Shopify Inc., BCG Digital Ventures, Touch Dynamic Inc., Radial Inc., Precima, Inc., Oracle Corporation, Xenia Retail Pvt Ltd, MasterCard Incorporated, Accenture plc, PCMS Group Ltd., Voicebox Technologies Inc., Pricer AB, DoorDash Inc., Manhattan Associates, Inc., Tencent Holdings Limited, Star Micronics America, Inc., Johnson Controls, Inc., Current Technology Corp, Postmates Inc., Infosys Limited, Kibo Software Inc., eridien Financial Group, Inc., Deloitte LLP, GK Software AG, First Data Corporation, Seiko Epson Corp., ESRI, Inc., Acuity Brands Inc., United States Postal Service, Uber Technologies, Inc., Salesforce.com, Inc., Brother Industries, Ltd., EMARSYS eMarketing SystemsAG, Altierre Corp., Cheetah Digital, Capgemini Services SAS, Aislelabs Inc., Amazon.com Inc., Visa Inc., Estimote, Inc., PayPal, Inc., FedEx Corporation, JD.com, Inc., Quinnox, Inc., TCL Corporation, Pixel Inspiration Holdings Limited, ComQi Inc., RetailNext, Inc., Intellivision Technologies Corp., Ryder System Inc. , Blue Yonder GmbH, Zippin Pty. Ltd., GPShopper LLC, Atrius Health, Inc., Alien Technology, LLC, Jesta IS Inc, Identive Group, Inc.