Oct 2017 - IDC FutureScape - Doc # US43148817
IDC FutureScape: Worldwide CMO 2018 Predictions
By: Gerry MurrayResearch Director, Marketing and Sales Technology, Kathleen SchaubProgram Vice President, CMO Advisory & Customer Experience, Alan WebberProgram Vice President, Customer Experience, Karsten WeideProgram Vice President, Media & Entertainment, Richard Vancil
This IDC study provides IDC's top 10 predictions for chief marketing officers and their organizations for 2018.
"Customer experience typically starts with marketing," said Gerry Murray, research director, Sales and Marketing Technology, "and therefore, marketers have the first opportunity to drive customer expectations beyond the reach of competitors. The extent to which marketers use all their new technology and data to deliver value over and above the products and services they're trying to sell will determine which brands dominate in a customer-centric world."
Augmented and virtual reality, Cognitive/artificial intelligence, Customer experience, Customer relationship management applications, Digital transformation strategies, Governance, risk and compliance infrastructure, Marketing automation, Online advertising, Technology buyer