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Abstract

This IDC study discusses worldwide services 2018 top 10 predictions.

"Given the impact digital transformation (DX) has on every aspect of the organization, enterprises recognize they do not possess the skills or resources to plan, implement, and manage their strategic DX initiatives on their own. However, the sense of urgency to act has increased and speed and cost continue to be driving factors. Buyers should partner with digitally transformed service firms that are active in key ecosystems and able to work with the entire organization from the CEO to end users and beyond, bringing knowledge, intelligent automation, and proven platforms to bear in transforming this next wave of organizations," says Rebecca Segal, group VP, Worldwide Services at IDC.


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