This IDC study provides IDC's top 10 federal and central governments predictions for 2018. Complex issues drive each of these trends.

"Agencies must develop and invest in new service delivery models" said Shawn P. McCarthy, research director at IDC government Insights. "Government agencies are being forced to move away from ongoing legacy system updates. They need to tap into service delivery models that allow for rapid updates, changes, and expansion. This is especially true when new laws require IT systems to process information and to collect and report on details in new ways. This IDC FutureScape predictions reflect both the opportunities and challenges that come with this level of national government digital transformation."



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