TECH BUYER Oct 2017 - IDC FutureScape - Doc # US43157017
IDC FutureScape: Worldwide Social and Experiential Solutions 2018 Predictions
By: Wayne KurtzmanResearch Director, Social and Collaboration, John Jackson, Jan van Vonno, Lawrence CheokSenior Research Manager, Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan
This IDC study presents our worldwide social media team of analysts' view of key drivers and outcomes relating to the evolution of social media.
"Social media is the new telephone," according to Wayne Kurtzman, IDC's research director of Social and Experiential Solutions. "We are at the intersection of customer experience and social experience. Several rapidly accelerating technologies will create a new layer of opportunity and complexity that will require companies to be social, not just do social."
Asia/Pacific Digital Transformation Strategies , Digital Service Providers: B2C , European Customer Experience Management Strategies , Japan Applications and Customer Experience Strategies (Japanese Version with Key English Language Reports) , Social, Communities, and Collaboration
Augmented and virtual reality, Cognitive/artificial intelligence, Collaborative applications, Customer relationship management applications, Enterprise social software, Human capital management, Marketing automation, Social networking, Technology buyer, eCommerce