This IDC study lays out the most important decisions we believe organizations in the hospitality, travel, and transportation sectors will confront over the next few years. They are meant to guide senior IT executives in the formation of their strategic IT plan. Key themes include new ways of delighting the guests, more integrated IT and operations, business security, and rethinking the future of work, through digital transformation (DX). While the predictions offered here largely focus on the near term to midterm (2018–2021), the impact of many of these predictions will be felt for years to come. Most of our predictions refer to a continuum of change within the wider ecosystem of the hospitality, travel, and transportation industries.
"Organizations in the hospitality, travel, and transportation industries will proactively drive experiential customer delight and operational efficiencies through digital transformation. Not only will it result in better alignment of business and technology outcomes but also improve guest/passenger experience, employee satisfaction, and brand reputation." — Jaideep Thyagarajan, senior market analyst, IDC Retail Insights
Artificial intelligence, Augmented and virtual reality, Cloud-based partners, Digital transformation strategies, Enterprise mobility, Information protection and control, Network security, Networking and connectivity devices, Technology buyer