This IDC Perspective explores the proliferation of robots across industries and business processes, which requires organizations to think about how to create alignment between robotics in the process and the more general business applications that are used to run the business.
John Santagate, research director for Service Robots at IDC, says, "As companies increase their use of robots to perform traditionally manual business processes, there must be some alignment to the traditional business applications that have driven business execution."
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