This IDC Survey provides a detailed look at the use of different software applications by U.S. small businesses (SBs with fewer than 100 employees) and midsize firms (MBs with 100–999 employees). Analysis begins with the extent to which SBs and MBs cite the use of cloud resources in general and the average number of cloud applications in use. The use of 19 different software categories in general is then examined for SBs and MBs, with additional detail on firms with 50–99 employees. The use of 25 different cloud applications is then examined, with 10 applications identified where cloud deployment accounts for the largest share of total use.
The top 5 SMB software applications planned for acquisition in the next 12 months are identified. General SMB preferences for new application deployment are examined from three perspectives: the share of firms preferring on-premises, preferring cloud, and having no preference, so willing to consider both cloud and on-premises solutions. The total of cloud and no preference indicates the share of firms open to considering new cloud applications. The survey concludes with an examination of SMB use of different cloud platforms (like Amazon Web Services, CenturyLink/Savvis, IBM SoftLayer, Ingram Micro Cloud/Odin, Microsoft Azure, Rackspace, and VMware) as well as different cloud frameworks (like Appian, CoreOS, Docker, Pivotal Cloud Foundry, and Red Hat OpenShift).
CenturyLink Inc., Verizon Communications, Inc., VMware, Inc., IBM, Amazon Web Services, Inc., Rackspace US, Inc., AT&T Inc., Navisite LLC, Dimension Data Holdings PLC, Google Inc., Ingram Micro Inc., Microsoft Corporation
Analytic applications, Archiving software, Cloud collaboration suites, Collaborative applications, Content management, Customer relationship management applications, Financial resource management, Human capital management, Infrastructure and platform clouds, Small and medium-sized business