TECH SUPPLIER Apr 2019 - Market Forecast - Doc # US43250718

Worldwide and U.S. Logistics Business Process Outsourcing Services Forecast, 2019–2023

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services


This IDC study is the first worldwide and U.S. logistics business process outsourcing (BPO) services forecast. This study also includes an analysis of key market and industry trends, market drivers and inhibitors, and essential guidance for logistics BPO service providers to compete effectively in the market.

"The logistics BPO market is small and still in its infancy, yet we see BPO providers coming to market with more end-to-end services to drive logistics efficiencies and effectiveness while delivering customer experience. This is being realized through centralized logistics control towers, more predictive and AI-enabled analytics, and reporting services, including compliance reporting. The market could see more traction moving forward, especially from an analytics perspective as it can truly be applied across the value chain, from demand forecasting for orders to inventory and warehouse optimization and route optimization. In addition, we'll see the amount of data being generated from sensors, social media, and mobiles continue to increase, creating a great need for analytics services," says Ali Close, research manager, Finance and Accounting, Supply Chain, and Analytics BPO Services.



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