TECH SUPPLIER Aug 2018 - Market Perspective - Doc # US43251518

Worldwide Managed Cloud Services Deal Penetration for the ITO (IT Outsourcing) Services Market, 2013–2017

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services

Abstract

This IDC Market Perspective discusses the worldwide managed cloud services deal penetration for the ITO services market for 2013-2017.

"Winning outsourcing-managed services deals is becoming more challenging as buyers are looking to make fundamental changes in their sourcing strategies that involve use of more platforms (e.g., cloud, IoT, cognitive, analytics, and mobile) and emerging technologies (e.g., blockchain and AR/VR) as part of a managed cloud services engagement, and which increasingly involves use of newer providers, from boutique vendors to public cloud providers," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Key factors that providers need to incorporate in their outsourcing-managed services deal pursuits must involve offering full breadth of managed cloud services capabilities, investing heavily into digital platforms and automation, expanding portfolio to include critical emerging technologies, focusing long-term investments on public cloud, developing digital services supply chain, and establishing road map of adaptation."


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