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Abstract

This IDC study provides IDC's top 10 predictions for worldwide services for 2019 and beyond.

"Most companies will choose to engage a service firm to help fulfill their IT and business aspirations but will be seeking new ways of contracting, new types of capabilities, and new delivery models in the years ahead. These preferences will heavily impact the way that service firms come to market, invest, and transform themselves to be better and more effective partners," says Rebecca Segal, group VP, Worldwide Services at IDC.


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