This IDC Perspective summarizes IDC's point of view on retail security trends and provides insight and advice designed to support retailers as they benchmark security investments against their peers. Despite investments in EMV, payments, data encryption, and identity protection, new threats continually emerge, threatening retail businesses and brand perception. Each attack has immediate and long-term ramifications, which must be combatted with continued vigor and the latest AI-enabled security technologies.
Leslie Hand, vice president, IDC Retail Insights, reports, "The risk of bad actors threatening customer data security has only increased in recent years, so regardless of measures already taken, retailers must maintain vigilance in risk and threat surveillance, prevention, and response planning." Bob Eastman, research manager, IDC Retail Insights Infrastructure Strategies, cites a 2018 worldwide security prediction and suggests that new investments in AI-enabled security technologies are looming: "In the midst of rapidly evolving cyberthreats and threat actors of increasing sophistication, 75% of retailers will have adopted artificial intelligence–based cyberdefence technologies by 2020."