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Dec 2017 - IDC PlanScape - Doc # US43274917

IDC PlanScape: Building New KPIs for Assessing Digital Transformation Initiatives

Authors: Bill Keyworth, Robert Multhaup, Michael Versace, Daniel-Zoe Jimenez


This IDC study discusses building new KPIs for assessing digital transformation initiatives.

"KPIs, by themselves, do not create value," stated Bill Keyworth, VP of Research at IDC. "Rather, they point to management actions and decisions. KPIs communicate the corrective signals that continuously steer DX performance toward its desired business goals."


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