TECH BUYER Dec 2017 - IDC PlanScape - Doc # US43274917
IDC PlanScape: Building New KPIs for Assessing Digital Transformation Initiatives
By: Bill KeyworthVice President of Research, IT Operational Excellence, Robert MulthaupAdjunct Research Advisor, Michael Versace, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB
This IDC study discusses building new KPIs for assessing digital transformation initiatives.
"KPIs, by themselves, do not create value," stated Bill Keyworth, VP of Research at IDC. "Rather, they point to management actions and decisions. KPIs communicate the corrective signals that continuously steer DX performance toward its desired business goals."