This IDC TechBrief describes the technology described in IDC's Worldwide Digital Transformation Use Case Taxonomy Update, 2017: Retail (IDC #US43009517, September 2017) as retail mobile store operations. This document provides a snapshot of the technology, technology benefits, adoption patterns, metrics, risks, and key vendors that offer the technology.
Leslie Hand, vice president, IDC Retail Insights, reports, "The risk of not implementing mobile store operations software is high. More than 20% of retailers already have this solution in place, another 23% of retailers are completing implementations, and another 40% have plans to implement within 24 months, so those not considering the solution are already falling behind. At a time when the ability to execute efficiently to manage basic operational processes, and to assist consumers find and buy products more efficiently, literally makes or breaks relationships, retailers cannot afford to wait any longer to deploy these solutions."
App stores, Customer relationship management applications, Enterprise mobility, Governance, risk and compliance infrastructure, Information protection and control, Mobile security, Order management, Technology buyer, eCommerce