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Dec 2017 - IDC Perspective - Doc # US43312917

Third-Party Enterprise Software Support: Key Risks and Questions to Ask

Authors: Rob Brothers, Elaina Stergiades

Abstract

This IDC Perspective reveals what to consider when evaluating third-party support providers for enterprise software.

"While most enterprises are devoting significant resources to digital transformation initiatives, replacing existing IT infrastructure is not an option for most enterprises. CIOs must balance innovation with maintaining legacy infrastructure for critical business processes," said Elaina Stergiades, research manager, Software and Hardware Support Services. "The right support provider can help minimize risk and maximize performance at this critical time. With the emergence of third-party support for enterprise software, IT organizations should evaluate potential support providers across five criteria to determine the best provider for their IT road map."

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