This IDC study discusses the development of KPIs for the success of ITFM in today's digital business.
"IDC MeasureScape: IT Financial Management focuses on restructuring the ITFM business model and designing a new set of KPIs that can measure not just central IT performance but the combined impact of the 3rd Platform, LOB IT, and digital transformation initiatives across the enterprise," says Bob Multhaup, adjunct analyst with IDC's IT Executive Programs (IEP).
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