Dec 2017 - Vendor Profile - Doc # US43315316
Field Service Management in Manufacturing: IFS Field Service Management
By: Heather Ashton
This IDC Manufacturing Insights Vendor Profile evaluates IFS Field Service Management (FSM), a field service management platform that is part of IFS' broader IFS Service Management service life-cycle management offering. We focus on IFS Field Service Management's current capabilities, business strategy, and target markets for supporting field service management within manufacturing and product-centric industry segments. This document is part of a series that also profile other similar providers in the field service management platform domain. The document series is for manufacturers and other product-centric companies that want to evaluate field service management platforms to successfully support service technicians and field operations using 3rd Platform technologies like mobile, social, cloud, and analytics, and innovation accelerators including IoT, AR/VR, and cognitive systems.
Application management, Cognitive/artificial intelligence, Customer relationship management applications, Financial resource management, Internet of things, Operations and manufacturing applications, Order management, Public cloud services