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Dec 2017 - IDC Perspective - Doc # US43316917

KPIs That Optimize the IT Service Portfolio and Capture the Full Cloud Financial Footprint

By: Robert MulthaupAdjunct Research Advisor, Bill KeyworthVice President of Research, IT Operational Excellence


This IDC Perspective provides an overview into how an integrated enterprise service portfolio can help provide financial context to cloud migration decisions by first assessing the costs of migrating individual applications to the cloud and then developing KPIs to track the financial impact and progress toward optimizing the entire mix of IT service cloud adoption. Optimizing the service portfolio requires a sound methodology to compare the costs of on-premise solutions to equivalent cloud solutions so that rational cost goals can be applied to the solution.



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