Dec 2017 - Web Conference Proceeding: Tech Buyer - Doc # US43364917
IDC FutureScape: Worldwide Customer Experience 2018 Predictions
This IDC Web Conference presents a discussion by IDC's Alan Webber, covering the key predictions that will impact how enterprises address the customer experience (CX) over the next one to three years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.
To learn more about IDC FutureScape 2018, go to www.idc.com/events/futurescapes.
CMO Advisory Service , Customer Care and CRM , Digital Customer Experience , European Digital Customer Experience , IDC Energy Insights: Worldwide Utilities Customer Experience Strategies , IDC Retail Insights: Worldwide Retail Customer Experience and Commerce Strategies , Marketing and Sales Solutions