Dec 2017 - Web Conference: Tech Buyer - Doc # US43364917
This IDC Web Conference presents a discussion by IDC's Alan Webber, covering the key predictions that will impact how enterprises address the customer experience (CX) over the next one to three years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.
To learn more about IDC FutureScape 2018, go to www.idc.com/events/futurescapes.
CMO Advisory Service , Customer Care and CRM , Customer Experience , Customer Experience: Sales and Marketing Technology , European Collaboration and Customer Experience , IDC Energy Insights: Worldwide Utilities Customer Experience Strategies , IDC Retail Insights: Worldwide Retail Customer Experience and Commerce Strategies