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Dec 2017 - Web Conference Proceeding: Tech Buyer - Doc # US43364917

IDC FutureScape: Worldwide Customer Experience 2018 Predictions

By: Alan WebberResearch Director, Digital Strategy & Customer Experience


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This IDC Web Conference presents a discussion by IDC's Alan Webber, covering the key predictions that will impact how enterprises address the customer experience (CX) over the next one to three years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.

To learn more about IDC FutureScape 2018, go to