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Apr 2018 - IDC MarketScape - Doc # US43388617

IDC MarketScape: Worldwide Service Providers 2018 Vendor Assessment

Author: Courtney Munroe
Group Vice President of Worldwide Telecommunications Research

Abstract

This IDC study presents a vendor assessment of the 2017 telecommunications ICT services market using the IDC MarketScape model. This assessment covers 10 key telecom service providers (SPs) on a worldwide basis. The assessment is based on current and future capabilities with a view of presenting the most comprehensive analysis of enterprise requirements.

"A key requirement of MNCs today is to partner with GSPs that will contribute to their digital transformation journey. The service providers featured in this study have implemented dramatic internal restructuring to help enterprises streamline and enhance their customer engagement strategies. CSPs are making bold moves to improve agility and flexible to meet these demands." — Courtney Munroe, group vice president, Worldwide Telecommunications

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