Dec 2017 - Web Conference: Tech Buyer - Doc # US43415417
This IDC Web Conference presents a discussion by IDC's Wayne Kurtzman and John Jackson on the key predictions that will impact the evolution of social media and customer experiences over the next one to three years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.
To learn more about IDC FutureScape 2018, go to www.idc.com/events/futurescapes.
Canadian Mobile Consumer and Connected Life , Consumer Digital Transformation , Customer Care and CRM , Customer Experience , Customer Experience: Sales and Marketing Technology , IDC Energy Insights: Worldwide Utilities Customer Experience Strategies , IDC Retail Insights: Worldwide Retail Customer Experience and Commerce Strategies , Internet of Things: Consumer , Social and Experiential Solutions , Social, Communities, and Collaboration , Software-Enabled Service Strategies: B2C
Augmented and virtual reality, Cognitive/artificial intelligence, Content management, Customer relationship management applications, Marketing automation, Social networking, Technology buyer, eCommerce