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Feb 2018 - IDC Perspective - Doc # US43502317

The Unexpected Consequences of Ride-Hailing Services: Implications for Cities

By: Mark ZannoniResearch Director, Ruthbea YesnerVice President, IDC Government Insights and Smart Cities


This IDC Perspective provides a brief overview of the undesirable consequences for cities that have emerged around the world from the operations of transportation network companies, also known as ride-hailing companies. These impacts center on mass transit, traditional taxis, street congestion, public revenue, and street violence. This document identifies the importance of each finding and offers policy and regulatory recommendations for cities to respond to the identified unintended consequences.

"While ride hailing has demonstrated improved mobility for millions in cities across the globe, some negative consequences have developed. These impacts must be identified and assessed by cities and governments to guard against emerging and intensifying impacts. Moreover, increased awareness of consequences is crucial for city and national governments so they may adapt accordingly and/or develop appropriate policy responses to this growing mode of urban transport," says Mark Zannoni, IDC research director for Smart Cities and Transportation.



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