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Feb 2018 - Market Forecast - Doc # US43535018

Worldwide IT System and Service Management Software Forecast, 2018-2022: First Look

By: Stephen ElliotProgram Vice President, Management Software and DevOps, Tim GrieserResearch Vice President, Enterprise System Management Software


This IDC study is the first sizing and forecast for this newly defined IT system and service management (ITSSM) software market that incorporates major portions of software and SaaS solutions previously reported in enterprise system management software categories — excluding endpoint management. (See the Market Definition section, and refer to IDC's Worldwide Software Taxonomy, 2017, IDC #US42961816, August 2017, for details.)

"The worldwide IT system and service management software market achieved a level of $19.2 billion in 2017 according to IDC estimates. The market as a whole is forecast to grow at a compound annual growth rate (CAGR) of 7% during the 2018-2022 forecast period with the public cloud-based segment growing at a much higher 21% rate. The market is being driven by the need to monitor, manage, and optimize systems, infrastructure, applications, and end-user experience across increasingly complex on-premise, hybrid, public cloud, and multicloud deployments." — Tim Grieser, research vice president, Enterprise System Management Software



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